Cookie policy

Cookie Policy

How we use cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our www.testmyisp.com ("Website") and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer or other device if you agree, which can be used to identify that you have previously visited a website, or to store small bits of information locally with you. Cookies contain information that is transferred to your computer/device's hard drive.

We use cookies to distinguish you from other users of our Website and to make our Website easier for you to use. By continuing to browse the Website you are agreeing to our use of cookies. You can remove any cookies already stored on your computer but this may prevent you from using parts of our Website.


The cookies we use

We use the following cookies:

1. Strictly necessary cookies. These are cookies that are required for the operation of our Website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services."

2. Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily."

3. Functionality cookies.These are used to recognise you when you return to our Website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). For instance, we will use cookies for remembering your log in details and your preferences (e.g. if you opt out from receiving marketing communications from us)."

4. Compliance Cookies. We will use a cookie to count how many times the cookies pop up has been shown to you. Once it has been shown to you a number of times (or if you click “yes please” or “no thanks” at the bottom), the pop up will no longer be displayed (unless you removed the compliance cookies from your device)."

5. Advertising Cookies. These cookies allow us to measure the effectiveness of our advertising by understanding the actions people take on our website. We use this information to make sure you only see adverts that are relevant to content you have previously interacted with on testmyisp.com.

How can I manage my cookies?

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our Website.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Cookie Purpose
Google Analytics

We will use Google Analytics (Universal), a web analytics service provided by Google Inc. (Google) to help analyse the use of our Website. For this purpose, Google Analytics (Universal) uses cookies to generate information about your use of this Website - standard internet log information (including your IP address) and visitor behaviour information in an anonymous form – which will then be transmitted to and stored by Google including on servers in the United States. Google will anonymise the information sent by removing the last octet of your IP address prior to its transfer and storage. According to Google Analytics (Universal) terms of service, Google will use this information for the purpose of evaluating your use of the Website and compiling reports on Website activity for us. We will not use, and will not allow any third party to use the statistical analytics tool to track or to collect any personally identifiable information of visitors to this Website. Google may transfer the information collected by Google Analytics to third parties where required to do so by law, or where such third parties process the information on Google's behalf. According to Google Analytics’ terms of service, however, Google will not associate your IP address with any other data held by Google.

See also for more information:

Google Terms of Service

Facebook Pixel

This Cookie is placed by Facebook. It enables testmyisp.com to measure, optimize and build audiences for advertising campaigns served on Facebook. In particular it enables testmyisp.com to see how our users move between devices when accessing the testmyisp.com web site and Facebook, to ensure that testmyisp.com Facebook advertising is seen by our users most likely to be interested in such advertising by analysing which content a user has viewed and interacted with on the testmyisp.com web site.  To opt-out please see 

Facebook Ad Preferences

Google Adwords

This Cookie is placed by Google. It enables testmyisp.com to measure, optimize and build audiences for advertising campaigns to ensure that testmyisp.com advertising is seen by users most likely to be interested in such advertising. It does this by analysing which content a user has viewed and interacted with on the testmyisp.com web site.  To opt-out or manage your cookies please see 

Google Privacy and Terms

Hotjar

We collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not personally identify anyone.

Cookies set by the Hotjar script

Name Description Duration
_hjClosedSurveyInvites Hotjar cookie. This cookie is set once a visitor interacts with a Survey invitation modal popup. It is used to ensure that the same invite does not re-appear if it has already been shown. 365 days
_hjDonePolls Hotjar cookie. This cookie is set once a visitor completes a poll using the Feedback Poll widget. It is used to ensure that the same poll does not re-appear if it has already been filled in. 365 days
_hjMinimizedPolls Hotjar cookie. This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site. 365 days
_hjDoneTestersWidgets Hotjar cookie. This cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in. 365 days
_hjMinimizedTestersWidgets Hotjar cookie. This cookie is set once a visitor minimizes a Recruit User Testers widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site. 365 days
_hjIncludedInSample Hotjar cookie. This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels. 365 days